This is crazy. I asked you to e-mail me two or three times here and never received anything from you, yet you have time to comment on this. Kind of raises my suspicions.

Second, I checked my records in gmail and there is NO E-MAIL from any Jon in your time frame other than a programmer named Jon that works for me.

We asked you to e-mail me multiple times on this in case something was overlooked, yet you still never did. The only Jon we had as a client was refunded before your comment, but it doesn’t always show up immediately. Again, that’s a bank rule.

If you want to e-mail me and supply your full name and e-mail, I’d be happy to look into the matter again, but it sounds like you were already refunded.

As for my contact info, what else do you want? You have our support e-mail for our support staff, my own gmail account, another personal e-mail from my blog, our support number, etc. Sounds like you have a grudge but are afraid to e-mail me for whatever reason. Maybe you can post your full name here for me to look into what happened if you won’t e-mail me?

Brian

Mike

It is amazing how a little negative publicity gets action. Brian and Mike came out of the woodwork - sort of like cockroaches I would say - when the world got a chance to learn a little truth about how they handle (at least in my case) their customer service.

Brian - I emailed your gmail account (the you say is your main account) multiple times over a three week span asking for my refund. I followed your exact proceedures. You did nothing but delay, try to upsell me, then ignore me. What makes you think I would trust a different email address from you? Especially when you say above that it just forwards to the same gmail account I couldn’t get a response from in the first place.

And, by the way, my complaint is not that you personally use gmail, it is that you use it for your company’s email. My god, you own the freakin domain name for leadevolution, don’t you? How about support@leadevolution… or even screwyoucustomerwhoistryingtogetyourmoneyback@leadevolution.com? At least I’d think you were more legit than using a free email service as your company email address. You can use all the free emails you want for yourself, who cares. But when you are asking people to spend thousands of dollars on your product, you need to realize how cheap and amatuerish you look.

Mike - my advice is to stick to your passion. Perhaps your customer service as a doctor is better than it is as an internet marketer. Can’t be any worse. I bet you can’t avoid providing legitmate working contact information when you bill insurance companies and such, can you? But you seem to think it is OK to avoid using the same level of professionalism with your internet company.

And, shame on you for trying use those children to justify your credibility in a totally different field. I suppose the mail man who is a mass murderer should be patted on the back for delivering the mail on time before eating the eyeballs of the kid down the street.

Who knows, you may do great things for them (and if you do, you should be commended), but that has nothing to do with the fact that you and your internet company have been less than credible. I suppose we should all pat you on the back because you actually did some good at some point in your life before deciding to take people’s money on the intenet.Anyone who feels the need to point that out while trying to justify their lack of action and honor is lower than low. And, it just confirms the opinion I already shared.

And, by the way, Mike. Why do you feel the need to call yourself “Dr. Mike” when you are marketing internet products? The fact that you may or may not be a doctor has nothing to do with whether you have a good product or are a legitimate business man. Amazing how some people can be so incredibly self-absorbed and arrogant. I assume you don’t think their sh## stinks either.

You know, even the email you sent me finally giving me notice of my pending refund (the one I got on 11-15-08, after publically calling you out)even shows how you two are hiding from your members. This email, with the tracking number you mentioned, has absolutely no contact info on it. Just another anonymous email from a gmail address. No real identifying info whatsoever. You must have a good merchant account service. Mine requires that we provide legitimate contact info -it does not allow people to hide behind anonymous emails, telephone numbers that just ring, and websites that just redirect to blank pages. Neither of you never addressed any of that because you have no legit explanation, do you?

Come on, explain to the world why you refuse to provide any real contact info to either your paid members or your prospective members. Heck, even a telephone number that just goes to a working voice mail would prevent help. But you guys are either so scared of being identified or so incredibly cheap that you dont even do that. Either way, it shows a total lack of legitimcay on your part in my opinion.

But it sure was nice to have a random string of numbers and letters as my “refund reference number” in case I didn’t get the refund. Who I would have contacted is beyond me. I suppose it is the same anonymous gmail address that you didn’t respond to for three weeks. Or maybe it is the telephone support number that secretly changed last week and cut you off before you could leave a message. Or, maybe I could just take my “reference number” to the grocery store and use it to buy my groceries? After all, your reference number is backed up by the good word and reputation of Brian and “Dr” Mike. Who wouldn’t take the word of two guys who refuse to be provide a shred of real contact information to the very people who entrusted them with their money? Hmmm.

Bottom line is this: I tried your product. I gave you my money upfront to check it out. I trusted it only because of Mike F’s recommendation. It did not work for me as I had hoped. I asked for a refund well within the alloted time (day 5 of 14 of my “test drive”). You should have simply given me the refund instead of the run-around. End of story.

Instead, all I see are excuses. How about, “You know, we screwed up and we’re sorry…” But, no, nothing like that. Instead you both jump on line and try to tell us how wonderful you are and that Icouldn’t possibly exist (that is, until you finally got around to looking - which was the whole problem in the first place - you just ignored your obligations).

I was forced by your inaction and total lack of concern for your customers to go public. Unfortunately, that is what it took to get your attention. Jeff, sorry to use your blog for this, but you have to admit, it worked and I finally have my money back. I really have doubts that I would have without this tactic.

I won’t post again here, Jeff, as this is not your fault. But as I said in an earlier post - if you align yourself with, and pimp the products of, people who prove to be less than reputable with their paying customers, it will come back to bite you in the rear.

We have no idea who you are.
I’ve asked Jeff and he has no idea who you are either. And we can’t find anybody on our database based on the time that you gave referencing a “Jon”.

Believe me, there is NOTHING I WOULDN’T DO MORE AT THIS MOMENT than to give you your money back.

Can you please email us so we can make sure that happens.

Thanks!

Dr. Mike

As for the “garbage” comment — I have been teaching internet marketing for 5 years and have been in this industry a long time. My passion is helping autistic children and have raised thousands of dollars fighting autism with my charity website http://www.marketersonamission.org

PPS I think if I did choose a stage name, it would probably be better than “Dr. Mike Woo-Ming”

I find this very odd. Did you read my message? You keep complaining about us using gmail (that’s my MAIN e-mail account — lots of people not use gmail as that), yet you ignored the fact that I gave you another personal e-mail of mine — brian [at] briankoz.com. And that’s not a gmail account, even though it forwards to it.

On top of that, you have yet to contact me there, yet you’ll still complaining. We honor all refunds, and I even offered to personally look into it for you. Why haven’t you e-mailed me yet? You have no problem posting another comment, but you can’t seem to take a minute to write me so that I know your full name or e-mail. I can’t do much if I don’t have that.

As far as the 5 days go, that’s also another false accusation by you. We don’t say it takes up to five business days — the banks / merchants do. That’s not our rule — that’s their rule. Sometimes it can take a day, other times it’s up to five business days. It can vary from bank to bank. This isn’t like Paypal where you can refund instantly and it shows up instantly. On top of that, support passes on the refunds to billing, which typically get to it within one business day or so.

If someone was missed by billing, I apologize for that, but again, I offered you a personal e-mail address of mine that has yet to be contacted by any Jon.

I don’t really know what else I can do. If you don’t feel like e-mailing me, then please provide your full name and e-mail here so I can look into it.

And support does respond to e-mails. We’re aiming for within 24 hours on weekdays, but the past week or two we’ve been training new support staff, so it might take up to 48 hours (we’re aiming to improve that, which is why we hired three new people). The phone support is meant for appointment only, as we don’t want several people calling at the same time and getting pissed when they don’t get through. Some support calls are only five minutes long, whereas others are an hour, so that’s why we put the appointment only thing in place.

As for the e-mail with the new support number, yes, all members got that e-mail. I can even forward it to you if you want.

Also, as for your dates of requests, our support typically will try to see if they can help you (often times people who ask for a refund aren’t doing their keyword searches right or they’re doing something else that we can fix for them). Then if that’s turned down, they issue the refund to billing to do. If the final e-mail was more than a week ago, you should have received the refund. If not, please e-mail me like I stated above and I’ll personally look into it.

So again, please e-mail me with your name and e-mail and I’ll be happy to look into it.

Take care,

Brian

Jeff

Why not address why you people have not given me my money back. Go ahead and explain to the world why you still have my money.

I made the request on 10-27. Today is 11-15. THERE IS NO EXCUSE FOR THIS. You can try all you want to spin this like you are somehow just a poor, innocent little guru trying to make a buck, but as of right now, you have stolen my money. End of story. You have no legitmate excuse here.

I get that you are trying to defend yourself and protect what is left your reputation in your response above - but everything you are saying above is BS. And, I promise to continue doing my job to warn the world about the levels of attention and honesty I have received from you.

Let’s address some of the BS: You say members were told of the “new” support number. Well, you have my money, I am a member and I never got any notice of a “new” number. I guess it is a secret. Or, I guess just the email to me slipped through the cracks. Yeah, right.

And, your support website as of 11-14 still lists the one I stated above. So, stop with the BS. Just more lies from you as far as I can see.

Also, how about an explaination about why you are hiding behind gmail address and do not provide a single phsyical address anywhere. People are paying you huge amounts of money, yet you are going out of your way to hide from them. Why? Because you are hiding from the people whose money you are stealing in my opinion.

How about why your merchant account number just rings? How about why the surfdocs.com home page is just a redirect? YOU ARE HIDING THE FACT YOU ARE A BUNCH OF CON ARTISTS if you ask me.

Three weeks of phone calls and emails to your so-called “support” without resolution is not “jumping the gun”. These accusations are real because your shady operation has earned them.

As for the needing to make an appointment for support - that is a bunch of crap! If your support will not respond to the emails, how the hell can I make an appointment to get help or ask for my money back?? This is just another way you are hiding from your members and avoiding your obligations.

If you had simply responded to my first request - WHICH IS ALL IT SHOULD EVER TAKE - we would not be here right now.

Now, about the product. You will notice I didn’t say the product was garbage. I am only saying the people behind it are. I loved the concept, which is why I gave it a try. It just did not work for the niche that I work in - there aren’t many people on craigslist posting wanted ads for my service. And, although you promised some other features were coming, I chose not to take your word for it. (Gee, look how well your word about giving refunds proved to be).

So, in the end, I tried it and it was not worth the investment for me. That should be all I need to say to get my money back. A customer who dealt honorably with you should not have to jump through hoops or be sold anything else just to get a refund thas was advertised as guaranteed.

Brian, you and your partners have been nothing but deceptive and dishonest. You have not honored your written guarantee and have done nothing but hide your real contact information to avoid honoring your guarantee.

It does not take 5 days to issue a refund for any legitimate company. Period. And, that is apparently 5 days after several weeks of unanswered calls and emails. Again, nice spin on your part, but it is all bullcrap.

You can try to spin this all you want, but you have not been honorable in this transaction.