A fast-food giant has been trying to determine whether its easier to place your drive-through order with someone around the world instead of around the corner.

Jack in the Box Inc. has been outsourcing order-taking for some Charlotte-area restaurants to a call center elsewhere, testing whether the idea could improve efficiency.

Company spokeswoman Kathleen Anthony told the Charlotte Observer that the technology is intended to improve speed, accuracy and service. The San Diego-based restaurant chain hopes the process will free up on-site employees to process orders, accept payment and address other needs.

“It is something we’re testing, not something we’re necessarily committed to at this point,” said Anthony, declining to discus the results of the Charlotte trial that began in the middle of last year.

Anthony told the Observer that the orders are routed to a Texas call center operated by Bronco Communications, and she said some orders may be routed outside of the country.

Restaurants including McDonald’s and Wendy’s franchisees have tried centralizing orders but neither has used the program nationally because they have found it difficult to prove it saves money, said Sherri Daye Scott, editor of QSR Magazine, dedicated to the quick-service restaurant industry.

Customers in Charlotte have noticed heavy accents among order-takers only to find different workers at the drive-through window.

“I had noticed it (several months ago), but I just thought the person taking the order was somewhere else in the store where we couldn’t see them,” said Elizabeth Banks, a Charlotte teacher and mother of three. “It never occurred to me they might be out of the country.”

Kate Mosteller, marketing director of Andover, Mass.-based Exit 41, which focuses on off-site order taking, said the technology can help eliminate barriers between customers and employees who speak different languages. But it can also be difficult to match order-takers with customers who may have different dialects or expectations.

“You want someone who’s friendly and articulate and who can understand … different nuances,” Mosteller told the Observer. “(Otherwise) you’re going to know you’re (being routed) somewhere else, and that’s exactly what you don’t want to do.”

Not long ago, Debbie and Steve Turner were struggling like just about most, trying to piece the puzzle pieces together and trying to run an online business.

But what they got was what most people get… frustration, more debt, family stress, and burn out.

Then Steve and Debbie Turner met Jeff Mills, took his Outsource Secrets Revealed course and are now, happy with less stress and a better family life and marriage.

Listen for yourself how they are now outsourcing, they let a few goldmines out during the interview that will literally make you $1000’s if you listen closely.

At one point Debbie just busts out and gets…. “raw” and you could hear a pin drop!

This case study is simply, “Brilliant”!

Post your comments, questions and observations in the comment section. Let me know what you think!

Knowing what you do daily, and what you can outsource is very important so you have details to provide to people who will be doing your work.

Also, I will prove that hard work is not the answer to getting where you want your small business to go.

How do you get on top of your email account? Watch the video.

You’ll see a great outsourcing case study with Steve Renner, that will help you see how a company is using both employees and outsourcers, which is really eye opening.

I helped create a system in 2005, where a call center would close all my leads and get those leads set up with a home based business.

Doing so, I was able to free up my time and work less. I then used that free time to have fun, travel and spend more time with my family.

Outsourcing to a sales center and call center is a very smart way to save you time and money. It’s very powerful for any kind of business out there.

Infomercials use call centers and order centers to handle leads that call in off commercial.

Outbound call centers take surveys and create leads for companies to sell products and services to.

Two great sales center home based business opportunity models are Coastal Sales Center and Global Resorts Closers.

Check them out if you need some ideas on how to make some extra money.